FAQs

How can we help?

General

What types of jewelry do you sell?

At Canvas Style, you can find fashion jewelry that is affordable, on-trend and high quality. All our pieces are made of zinc and are completely nickel-free. We use natural gemstones, as well as man-made gemstones, faux leather, glass, wood, and resin to embellish our pieces.

You can find earringsbraceletsnecklaces and rings on our site.

How do I care for Canvas Style jewelry?

Even though we do not sell fine jewelry, you should still treat your fashion pieces with care to ensure you’ll be able to enjoy them from season to season. Learn about the basics of jewelry care here.

What are your business hours?

Our business hours are 8 AM to 5 PM CST, Monday through Friday, except for national holidays. You can reach our office at 855-236-8020 or by email at canvas@canvasstyle.com.

If you need assistance after hours or on weekends, please contact us at canvas@canvasstyle.com and we will promptly follow up when normal business hours resume.

How do I subscribe to text & email?

To start receiving promotional texts and/or emails from us, simply follow the prompts at the bottom of our website to opt in to our mailing list.

How do I unsubscribe from text or email?

We're sorry to see you go!

To unsubscribe from emails, either click the unsubscribe button in an email or follow this link to unsubscribe your email address.

To stop receiving SMS texts, simply reply "STOP" in the text thread to opt-out.

Orders

How do I get help with placing an order?

If you are experiencing problems with our website or would like assistance placing an order, please contact our Customer Service Department at (855) 236-8020, or send an email to info@CanvasStyle.com, and we'll gladly assist you.

Why can't I add an item to my cart that is Out-of Stock?

In an effort to reduce your frustration with back-ordered items, if a product is Out-of-Stock you won't be able to add it to your cart.

I just placed an order and need to make a change. How do I update an order?

Online orders are automatically sent to our warehouse in order to be processed quickly. We cannot guarantee changes to your order once it has been placed. If you need to change or cancel your order, please email us at canvas@canvasstyle.com and we will try to accommodate your request.

Can I view past orders?

To view what you previously ordered from us, please log in to your account. You can view all order history from this page.

Shipping

How long will it take for my order to arrive?

Our warehouse team strives to ship all in-stock orders within 1-2 business days. Standard Ground Shipments usually require 1-5 days in transit, depending on where the items are being shipped.

In a hurry? Place your order by 12:00 PM Central Time, and choose an expedited shipping method, such as 2nd Day Air or Next Day Air, and we'll ship your order the same day! All orders are shipped from our warehouse in San Antonio, TX. Back-ordered items usually take 4-6 weeks. Already ordered? You can track your order here.

Where does my order ship from?

All orders are shipped from our warehouse in San Antonio, Texas.

What shipping carriers do you use?

For Free and $5 Shipping, all orders are shipped via USPS (United States Postal Service) Priority Mail. At check out, you may select UPS Ground or another expedited service for an additional charge. For more information about shipping, click here.

How do you calculate shipping charges?

At checkout, if you select UPS Ground or an Expedited UPS Service, shipping charges are calculated based on the weight, box dimensions, and destination of the shipment. If you prefer expedited shipping for your order, additional shipping charges will apply.

*FREE and $5 SHIPPING is only available within the contiguous United States and is not offered for packages going to Alaska or Hawaii. UPS does not deliver to PO Boxes.

Payment

What forms of payment do you accept?

We currently accept all major credit cards as payment. We also offer express checkout options through PayPal, Amazon Pay, Shop Pay, and Apple Pay. We do not currently offer any payment plans or layaway options and we do not accept any cash or check orders online. 

Is my credit card information secure?

Yes. For your safety, we encrypt all credit card information during transmission and storage so your data remains private and secure at all times.

When is my credit card charged?

When you place your online order, we will perform an authorization on your credit or debit card to verify that the funds are available. This authorization may place a temporary hold on the funds while your order is being processed. The funds are not actually withdrawn from your account until your order ships.

If an order you have placed is subsequently canceled and not shipped, any funds held due to the credit card authorization should be available to you within 2-5 business days, depending on your card-issuing financial institution's policies.

Please note: if you have a back-ordered item that has not shipped within a week of the date the original order was placed, we may need to re-authorize your credit card prior to shipment.

What happens if my card is declined?

If your credit card is declined or has expired, we will contact you to update your payment information. Unfortunately, we are unable to hold items more than 48 hours from when a credit card is declined. If we do not receive a valid credit card within 48 hours, the items on your order will be returned to stock.

Returns & Exchanges

How do I cancel my order?

We hope you won't, but if you must, please call our Customer Service Department at (855) 236-8020 as soon as possible. Please note, orders that have already shipped can NOT be canceled.

Can I return an item?

Canvas Style provides FREE RETURN SHIPPING within the contiguous United States. For information on how to return an item, click here.

I'm having a problem with an item I purchased from a boutique. Can you help me?

Canvas Style does not accept returns or exchanges on products purchased from specialty boutiques.

Wholesale

How do I become registered as a Canvas Style wholesale partner?

Thank you for your interest in becoming a Canvas Style wholesale partner!

To get started, complete the Wholesale Registration Application where you will be asked to provide pertinent information about your business. Please allow for 1-2 days for us to review your application.

Visit our Wholesale Inquiries page for additional information.

How do I place a wholesale order?

All of our registered wholesale partners are able to place an order through our wholesale website wholesale.canvasstyle.com.

If you have forgotten your password, select the "Forgot your password" link on the login page to reset your password.

If you are having trouble with the website or accessing your account, please contact us at 855-236-8020 or info@canvasstyle.com.