Please inspect your shipment upon receipt. Any Damages, Defective Merchandise, or Shipping Discrepancies MUST be Reported to our Project Halo Customer Service Department within 30 Days of receipt of goods. To report damages, defective merchandise, or shipping discrepancies, please contact Customer Service by phone at (210) 817-6050, or by emailing info@ProjectHaloLife.com. All items returned MUST be in NEW, Unworn condition, and in the original Project Halo packaging. Items that have been priced, or that are not in the original Project Halo packaging will incur a $25 Re-stocking Fee. Unauthorized returns will be refused.